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Thread Statistics | Show CCP posts - 11 post(s) |
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CCP Navigator
C C P
C C P Alliance
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Posted - 2011.12.22 10:01:00 -
[1] - Quote
Othran wrote:So you're removing the remaps which have already been incorrectly assigned to the LOWEST SP character on the account (or possibly the newest character) during DT yes?
You are then reassigning them correctly to the characters with the highest SP?
Can you confirm that please, because if not then we may as well get the petitions going now.
This is confirmed. The changes to remaps will be issued at some stage during today, most likely after downtime, but may take a few hours to be assigned to all accounts.
Please also note that you may need to log out and log in again for the changes to take place.
CCP Navigator -Community Manager |
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CCP Navigator
C C P
C C P Alliance
674
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Posted - 2011.12.22 10:14:00 -
[2] - Quote
Ok, another update.
Remaps that you are currently seeing on lower skilled characters on accounts are remaps that you would have already on those characters.
Having double checked with Customer Support, no remaps have yet been issued and this will not happen until after downtime today, Thursday, December 22. During today all players who choose the Neural Remap will have that gift applied to the character with the highest skill points on that account.
CCP Navigator -Community Manager |
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CCP Navigator
C C P
C C P Alliance
676
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Posted - 2011.12.22 13:14:00 -
[3] - Quote
Hello everyone, the original post has been updated so check that out and remaps will be coming your way really soon 
CCP Navigator -Community Manager |
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CCP Navigator
C C P
C C P Alliance
676
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Posted - 2011.12.22 13:32:00 -
[4] - Quote
malaire wrote:CCP Phantom wrote:Players who chose a neural remap as their gift will receive this during December 22. The neural remap will be assigned automatically to the character with the most skillpoints on the account. The remaps will be issued from 14:30 UTC and will be applied throughout the day so you may need to log out and back in to see this item. This gift will not show in the redeeming system and instead will appear in the remap listing of the highest skill point character on your account. In the event that you would like the remap applied to another character on the same account then submit a petition in the 'Billing' queue and we will assist you with that. Please note that remaps cannot be transferred between accounts. What Category should I use in "Billing & Account" Group? I didn't see anything where this would fit. Also, can I make petition before remap has been given or should I wait until I have received remap for "wrong" character?
Probably 'Reactivation Offers' but as long as it is in the billing queue then that is the main thing.
Yes, you should wait until the remap is on the incorrect character before submitting a petition.
CCP Navigator -Community Manager |
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CCP Navigator
C C P
C C P Alliance
676
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Posted - 2011.12.22 13:49:00 -
[5] - Quote
Endeavour Starfleet wrote:Wait if we are petitioning to get our remap if we were unable to redeem in time (What you had suggested in another topic) should that also go into billing?
Yes it should
CCP Navigator -Community Manager |
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CCP Navigator
C C P
C C P Alliance
680
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Posted - 2011.12.22 15:57:00 -
[6] - Quote
Arcadia1701 wrote:No * redeem items* box for me on the log in screen...
If you have no redeem item shown, and you chose anything other than the Neural Remap, then please submit a petition and a GM will help you.
CCP Navigator -Community Manager |
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